Dear neighbours – I have just spoken to the city council refuse team about our collections, particularly the poor reliability of collections on the notified days. I was really pleased to receive a phone call having only sent an email 30 minutes earlier. The reasons for this poor service remain unspecified. This week there has been a problem with a van but this hardly excuses so many months of irregularity. I was reassured to hear that the council is very aware of our specific problems (it is apparently related to three specific rounds). A sweeper will be dispatched within 24 hours to clear up any spilt bags and we will have a full collection by tomorrow (Saturday). Managers are looking into why our rounds remain a problem.
I am still not satisfied but did appreciate some offer of understanding. I would really encourage everyone to keep emailing/phoning the council whenever there are problems as it is the only easy way of providing timely feedback.
Steven – 28 Hamilton Road